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Media / Press

Official Photos


Speaking Engagements

Michelle is recognized as Top 10 CX professional of the year-2021, IT Executive of the Year-2017, & recipient of multiple corporate innovation awards. She is a change leader, driven by a passion for CX excellence with the vision to recognize opportunities and increase satisfaction across fast-paced organizations such as 7-Eleven, Citibank, & Dell. She is currently a Consultant for Medallia, helping Brands deliver great customer experiences. 


Michelle is co-host of the Hard Won Wisdom podcast, EVP of Operations for  Women's Leadership Network , and founder of Brave Balanced Women, empowering executive women to find harmony while living their best lives.

Book Michelle to speak at your next event!

Her expertise includes:

CX/Customer Experience

  • Contact Center

  • Operations

  • Customer Loyalty/NPS

  • Strategy

  • Financial Services

  • Retail

  • Digital Experience

Work / Life Wellness

  • Sleep

  • Mindset

  • Intuition

  • Setting Goals

  • Diet

  • Exercise

  • Self-Care

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